Privacy policy

How we collect your personal information

We collect information when you interact with us, including when you visit our website, send an enquiry by email or through the contact form on this website, or contact us by telephone or social media.

What personal information we collect

We collect the information needed to communicate with you about your enquiry or booking in connection with a cake order. This may include:

• Name and title
• Email address
• Contact telephone number
• Details of goods purchased

By disclosing your personal information to us via elegantcakedesignsbylou.co.uk, by phone, in writing or by email, you consent to us collecting, storing and processing your personal information as described in this notice. The information we hold will be accurate and up to date to the best of our knowledge.

When you visit our website we may use cookies and similar technologies (including Google Analytics) to collect information from you.

Why we collect personal information and how we use it

We use the information we hold about you to provide a service you have requested, or to request additional information from you in relation to an existing order. We do not share or sell your personal information to any third parties.

Where appropriate we will use your information to fulfil our legal obligations, which may include:

• Keeping our financial records
• Deleting or updating the information we hold about you if we learn it is inaccurate
• Complying with your data rights

How long we keep your personal information

We keep your personal information for the duration of your custom. When our service to you is complete, all personal information is deleted. We do not hold any information on a database, and you will not be contacted proactively by Elegant Cake Designs by Lou until you contact us to place a further order.

Security of personal information

We are committed to keeping your data secure. While we cannot guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to prevent this.

Unfortunately, transmitting data across the internet is not completely secure. While we do our best to protect your information, we cannot guarantee that loss, misuse or alteration of data will not occur while it is being transferred.